Ordering, Payment, Shipping
For hygiene reasons, only items that are still in their unopened packaging will be returned.
How to Order
Choose the items you want to order, click on "Add to Cart". You will be automatically redirected to the shopping cart. Select the desired payment method and click on "Complete order". Then enter your contact details and billing address. After this you can check the entire order and confirm or cancel.
Attention !: Read carefully which data has been entered, especially on typing errors etc.
When everything is correct and you want to finalize the order, click on "confirm order". After this you will be redirected to pay and an order confirmation will be sent to you.
- Paypal (easy, secure, fast, also with credit card, and PayPal also often assures your purchase)
- Bank transfer
- Credit card
- Cash on delivery
- Mister Cash
- Pay on pickup
Envelope or package?
Most orders are sent in an envelope that fits through the mailbox. These shipments are not provided with a track & trace and are sent via the regular postal network. Some articles, such as the brand items are sent (if inland) with a letterbox package so that they can be followed with a track & trace code. The costs are slightly higher, but lower than parcel post. When your order is shipped with the parcel service, you will receive an e-mail with a "track & trace". PostNL or DHL offers the package twice to you. If both times you do not have the opportunity to receive the package, you will receive a pick-up from the postman with which you can pick up the package at the nearest post office.
Via Track & Trace you can monitor the progress of the delivery of your package yourself.
In the case of letter mail up to 100 grams, these are € 2.20. There are articles in the assortment that are too large for letter mail. For this € 5.94 package costs will be charged. In the case of a package that weighs between 10kg and 30kg, the costs are € 13.25 for sending. In the shopping basket you can actually see how much the costs are before you confirm your order. In the case of a letterbox package, the costs are € 4.07.
For domestic orders above € 50, - (NL only) shipping costs FREE. For foreign orders above € 100, - the shipping costs are also free. For example, for Belgium and Germany, this applies to orders of € 100 or more. See in your shopping cart, before the checkout which costs are valid for you.
These are in the case of letter mail up to 100g € 2.95. There are articles in the assortment that are too large for letter mail. € 9.11 package costs will be charged for this. In case of a package of between 2 and 20kg the costs are € 32.95 for sending. In the shopping basket you can actually see how much the costs are before you confirm your order.
For other countries, it is easiest if you contact me so that I can give you the exact cost. If your country is already in the list and you can choose it during checkout you will also immediately see what the costs are.
If the articles are in stock, they will be handled and shipped as quickly as possible. If they are not in stock you will be kept informed and they will be ordered as soon as possible and sent to you. The estimated delivery times are included when the chosen item is not in stock.
If ordered, an order will be processed within 3 days. Then it usually takes 2 working days before you can receive your order. If it takes longer, you will be notified.
Pay on Pickup
When you have chosen to pay when you pick up, you will receive an email when the order is ready for you. If everything from your order is in stock it can often be collected within 24 hours (during the opening hours of the physical store of course).