Frequently Asked Questions
How do I order?
Choose the items you want to order, click "Add to Cart". You will be redirected to the shopping cart.
Choose your preferred payment method and click on "complete order".
Then, fill out contact details and billing address. After that, you can still monitor the entire order and confirm or cancel.
When everything is correct, and you want to submit your order, click "confirm order".
After this, you will be redirected to the payment options.
Once submitted, an order confirmation will be sent to you by e-mail.
How is my order sent to me?
Most orders are sent in an envelope that fits through the letterbox. These shipments are not equipped with a track & trace and sent via the regular postal network.
When your order is sent with package service, you will receive an email with a "track & trace". PostNL (in The Netherlands) offers the package to you twice. If you are not in a position to take the parcel both times, you will receive a receipt from the postman with which you can pick up the package at the nearest post office.
You can find the shipping costs here. These are also clearly displayed when submitting your order.
How can I pay for my order?
There are many ways to pay at SoeshaDuka:
View all available payment methods here.
What are the delivery times?
If the items are in stock, they are handled as quickly as possible and sent out.
If the items are not available, you will be kept informed, and they will be ordered and sent to you as quickly as possible.
All Orders are processed and sent out within 3 working days.
Shipping time may differ depending on the country of destination.
Shipping takes mostly between 1 and 3 working days within Europe.
Can I return or change my item?
Have you received the wrong jewellery? Or was the package damaged upon arrival?
Please email email@example.com and hold your return shipment until you have received an affirmative answer to your e-mail about it.
If, for some reason, you are totally unhappy with the items you ordered, you can always return them within 14 days.
Should your item break or falter, return it by using the warranty form that is included with every order from SoeshaDuka.
After receipt of your return, you will be contacted as soon as possible to find the best possible solution for you.
If you lost the form included with your order, you can always download the warranty form here.
To preserve the best hygiene, only intact and completely sealed packages will be accepted as returns.
This is to ensure that all customers receive brand new and unused items.
How do I know which size I need?
I have a separate page for that with all the help and instructions you need. Click here.
How can I reach the store?
A private message to the Facebook page
Or make use of any other social media if you prefer.
You can also just give me a call at +31702148937 or
Send a message through the contact form or
Use the live chat bubble on your lower right.
I received a gift code, how can I use this?
Fill in the code when submitting your order in the designated area, and you'll see right away how much is left of the due amount for your order.
I still haven't received my order, now what?
There could be a mishap in the post, or maybe it was delivered at your neighbours' and you missed the notification. No matter what happened, contact me, and we'll find a solution together.
Or by phone, of course +31702148937.
How do I know which after care product to use?
How do I know which jewellery is suitable for my piercing?
Where do I find the jewellery?
The jewellery is listed here.
Where can I find the after care products?
I've seen an item in the shop in The Hague that I like, can I order it here as well?
Sure! 99% of the jewellery we carry in the Brick and Mortar Store in The Hague, is also listed in this online store.
Are prices the same in the online store as well as in the shop?
Where can I find more information about body piercing?
Soesha.nl is a blog about body piercing, one may call it an information database:
Portfolio with photos of my work,
Tips and tricks for daily life with piercings
And much more.
How do I use the blog?
In the menu, click on “on all piercings” there you'll see a drop-down menu in which you can pick and choose the category most suitable for what you're looking for.
If you find that difficult or can't find what you need, or you're not sure in which category your question will be, you can also choose to use the search engine. You can find it below on mobile phones or on the top right on pc or tablet.
But please don't hesitate to use the live chat function on there as well, where you'll be answered personally (online from 9am until midnight daily).
I need a pair of pliers, where can I find those?
How do I know which tool I need?
Information on tools and other practicalities is on the Soesha.nl blog.
Here is a link that will point you in the right direction.
I can't find the item I'm looking for, now what?
Send an e-mail with a description of what you need or an idea of a piece of jewellery or of the situation you and your piercing are in.
The more information you provide, the better we can help.
I placed a custom order, how long will it take to get to me?
Delivery times and the Terms And Conditions for Custom Orders are clearly described on this page.
I changed my mind and want to cancel my custom order, but I've already paid the deposit... now what?
When you want to cancel your order after having paid a deposit, 20% of the deposit will be taken to cover for the administration fees, the rest will be transferred back into your account via the same way you've paid in the first place.
Read the Terms And Conditions that apply to Custom orders here.
I want to get my piercing done at SoeshaPiercing with a piece of jewellery I've seen in the online store, is this possible?
I need some help with installing my jewellery, can I ask for help?
Book an appointment and an experienced professional piercer will do that for you.
Do I have to book an appointment to get pierced or any other piercing procedure done?
Yes please. You can book online via the blog.
I would like to have my existing piercing checked out, but I live far away, what can I do?
You could book an online consultation.
With enough information and photos, we can almost certainly find the solution for you.
Soesha has been providing this service since 2009, both online and offline.
Wasn't your question stated and answered above?
Don't hesitate to get in touch. You can reach us by e-mail, phone, social media or the live chat button on your lower right.
For questions about the online store or about an item, contact firstname.lastname@example.org. For information about piercings, prices... Check out my website and social media, email me at email@example.com or call/WhatsApp 0702148937